Customer comments
Don’t just take our word for it
Real comments from the people we work with, in their own words, exactly as they sent them.
First names only, and every one shared with their OK.
Why they chose us
What they’d tell someone thinking about working with DataSIM.
Its easy to measure a company when things are working well, but the real measure is when there is an issue and how they respond to it, the level of customer service I have received working with DataSIM has been fantastic, clear communication, regular updates and issues resolved, exactly what is needed when dealing with communications
Working with DataSIM has been incredibly easy. The team is always friendly, approachable and genuinely helpful. They take the time to understand our requirements and are open and transparent when recommending tariffs, focusing on what best suits our needs rather than simply suggesting the most expensive option.
Choose DataSIM if you want to work with a small, friendly team who will make the effort to get to know your business and always do their best to help when you need it. DataSIM provides a reliable service that our company has depended on for over a decade.
Everyone on the datasim team is friendly and helpful regardless of the query
I would have no hesitation in recommending DataSIM, they are professional, friendly and you deal with a real person with a name and personality, not a chatbot, AI assistant, or a nameless entity.
That the customer service is always friendly, and very clear in terms of the response you get. There are not really any scenarios I can think of when the context is muddy, and/or we do not know what is required.
One of the things that really sets DataSIM apart is the personal approach. You get to speak to real people who are approachable, attentive and genuinely want to help. It's the sort of customer service you'd associate with good hospitality, where making people feel valued and looked after is just as important as the service itself.
12 years! In that time, we've worked with other SIM Providers . No one comes close to the service DataSIM offer.
If you need a first class, reliable and worry-free data supplier to team up with, DataSIM is the company to do business with.
The team at DataSIM are proactive, friendly, and always go the extra mile to support us. We have built up a fantastic relationship and highly recommend using DataSIM as your SIM provider.
Would recommend without a second thought. In a world where it can be impossible to access customer support or technical support for infrastructure suppliers critical to your business, it stands out when you have a partner who is genuinely always available, always responsive and always ready to help out, with people who know their product.
Quick response times, Easy to navigate portal and great customer service. What more could you want?
Connectivity is a commodity. Support isn’t.
What it’s like when they need our help.
Quick replies and helpful solutions to whatever the problem may be
No matter what the query, the team at DataSIM are always happy to help to provide the best solution possible. The team has integrated into our support network and feel very much part of our own team.
Support is responsive, knowledgeable, and easy to deal with. When assistance is needed, issues are handled quickly and communication is clear throughout. It's reassuring to know there is a team available that understands connected devices and can provide practical solutions without unnecessary delays.
Whenever we need support, the response is always prompt and efficient. As we have engineers working on customer sites, quick resolutions are essential, and DataSIM consistently delivers. The team is knowledgeable, responsive and easy to work with, which gives us confidence that any issues will be handled quickly.
It is always quick and prompt, and very concise as to what has happened and what needs to be looked over. The chain of communication is always ideal, and it can be easily followed.
In our business, connectivity is critical. There is nothing worse than sending a support ticket into the void and crossing your fingers. This is not what you get with DataSIM – you can be confident that they will answer the phone and you will get a genuine, meaningful response quickly, usually followed by a speedy resolution.
Whenever we need assistance, their team is responsive, professional, and efficient. Queries are answered quickly, and any issues are typically resolved promptly with minimal disruption.
First class support: the answers are within minutes every time, and if something needs to be done, it is done. Of all our suppliers, DataSIM is the most reliable.
You won't feel like you're just another support ticket in a queue. The team are approachable and quick to respond, whether you need a hand with something, want to discuss an idea, or have a project you'd like to explore. If something needs further investigation, they keep you in the loop and let you know what's happening along the way. It's about being there when you needed and making sure you feel looked after.
When we need support, DataSIM is responsive, helpful, and efficient. Questions are answered quickly, and any issues are handled professionally, making the whole experience straightforward and stress-free.
Friendly, rapid and knowledgeable responses from members of the team that are willing to build up good working relationships.
Alway's receive helpful advise on queries and excellent communication keeping you posted before, during and the aftermath (feel bad for never replying)
From our partners
The networks and device makers we work with every day.
DataSIM combine a wealth of industry experience and knowledge with a genuinely friendly and professional approach. They’re reliable, responsive and always willing to go the extra mile, which makes them a trusted partner and a pleasure to work with
DataSIM was one of the original M2M focused Partners, who have been working with Vodafone IoT for over 10 years. Their experience makes them very light touch, so if they need me for anything these days it's either an Opportunity or a Problem…. hopefully an Opportunity!
Working with the DATASIM team is always a pleasure! Great people, good vibes, and plenty of laughs along the way. It’s always nice to work with people who make your day a little brighter.
